Technical Support Engineer Desktop Support

5-15 years
a month ago 572 Applied
Job Description

Technical Engineer install and configure computer applications.
Engineers monitor and maintain computer networks.
Technical Engineer configure operating systems.
Technicians resolve issues related to the network.
Technical Support Engineer prioritize and manage the workflow.
Technical Engineer diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems.
Engineers design computer systems to meet the particular requirements of their organization or clients.
Technical Engineer should possess the ability to learn and work on changing and emerging technologies.
Technical Support Engineer are the first point of contact for clients for issues concerning their computer systems and equipment.
Technical Engineer keep track of users system issues until they are resolved by adhering to the agreed timelines.
To resolve complex problems, engineers interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
Engineers maintain procedural documents and reports.
Technical Engineer follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
Technical Support Engineer provide accurate feedback to customers promptly.
Technical Engineer ensure proper logging of all issues.
Engineers follow up with clients to make sure their computer systems are functioning properly after troubleshooting.
Technical Engineer prepare accurate reports promptly.
Technical Support Engineer document technical knowledge in the knowledge database.
Engineers also train people on how to use different types of systems.
Technical Engineer monitor daily performance of technical systems.
Technical Support Engineer help companies deploy new software or hardware systems.

Flarial International

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