In this role, you will:
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
You will also be responsible for closing the fault and complaints within SLA's. You will be working as a part of IT Help desk team assisting in application related technical issues.
You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
Whitehorse Manpower - Partners in End to End Recruitment
White Horse Manpower Consultancy Pvt. Ltd. registered under Company’s Act 1956, is one of the vibrant consulting firm.
It is a leading professional placement and talent search firm headquartered in Bangalore for Infosys Accenture and 15 other BPOs.