ServiceNow Technical Lead
Location: Remote
Experience : 7+ Years
7 to 8 years of experience in ServiceNow
2+ years in a leadership or team lead role, managing technical teams
Technical expertise with stakeholder management experience.
Qualifications
Experience:
- 5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).
- 2+ years in a leadership or team lead role, managing technical teams.
- Proven experience in customer-facing roles, with strong communication skills.
Certifications:
- ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).
Technical Skills:
- Proficiency in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations).
- Familiarity with ITIL processes (e.g., Incident, Problem, Change Management).
- Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.
Soft Skills:
- Strong leadership and team management abilities.
- Excellent verbal and written communication skills for engaging with customers and stakeholders.
- Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment.
Preferred: Experience with Agile/Scrum methodologies and project management tools (e.g., Jira, ServiceNow Agile Development).
Key Responsibilities
- Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.
- Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.
- Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
- Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
- ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
- Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.
- Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.
- Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.
- Collaboration: Work closely with cross-functional teams, including IT, project management, and business units, to align ServiceNow solutions with organizational goals.
TribolaTech
Founded in 2009, TribolaTech specializes in providing Information Technology Solutions and Outsourcing Services. Our executive teams have over 5 decades of combined experience in IT Consulting, Data Management and Staff Augmentation. We love technology and are proud to build a world class global company.
TribolaTech is committed to delivering quality solutions that provide exceptional value, innovation, assurance, and integrity to our customers. With deep industry and business process expertise, comprehensive resources and a proven track record, TribolaTech can mobilize the right people, process and technologies to help clients improve their business.
