What you bring to the team Mandatory Technical Skills:
- Extensive knowledge on the Hitachi Storage arrays which include HUS, VSP, VSP G Series, VSP F Series, HNAS, HCP.
- Expert level knowledge on Hitachi tools like Tuning Manager,Command Suite, Ops center,Storage Navigator HORCM, CCI, etc.
- In-depth knowledge on Configuring and Managing replication (Shadow image/COW, True Copy, HUR), GAD, HORCM.
- In-depth knowledge on Virtualization Migration techniques (NDM and UVM).
- Installing, configuring, managing Upgrading HCS, Opscenter and Tuning Manager tools.
- Performance Analysis, Troubleshooting and Problem determination using Opscenter Analyser and Hitachi Tuning manager.
- Knowledge on Opsramp monitoring and ServiceNOW.
- Experience in verification/validation and planning for required patches / microcode upgrade.
- Hands on experience in configuring and managing the RAID Groups, Storage pools and Storage tiering.
- Understanding and having good knowledge on performance analysis using Brocade network advisor and CLI.
- In-depth understanding on SAN fabric, Virtual Fabric (VSAN), FCIP Configuration management and Host to SAN connectivity.
- Knowledge on configuring SAN Switches, adding new switch to an existing fabric (ISL ICL), merging switch fabrics, Trunking, Switch Migrations Code upgrades.
- Experience in working with multiple vendors to resolve complex technical problems.
- Ability to perform Root Cause Analysis on storage issues.
- Able to assist Team Members, Mentor New Joiners in the team and Perform as an Individual Contributor.
- Ability to understand Business requirements translate them into technology solutions, Implement Best Practices.
- Ownership of Infrastructure and responsible for service uptime / availability
- Prepare / Maintain SOPs and Operational Run books, follow ITIL processes - Incident management, Problem management, Change management, Performance management, Capacity management, Configuration availability management activities
- Participate in Change release management
- Plan Implement routine, normal complex changes
- Participate in CAB and TAB
- Knowledge about using ticketing system for daily operations - ServiceNow
- Ability to lead escalations - within Storage and cross platform
- Participate or lead storage projects independently.
What you'll be doing Seeking to build strong relationships and trust with new and existing customers across industry sectors such as retail, finance, manufacturing and public sector. Articulating our industry leading solutions, which include Data Centre/Storage, Cloud, Big Data, Advanced Analytics and IoT, to enable your customers to realise the highest levels of success.
