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Tech Support Engineer

Sri Esawari Scientific

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0-2 Years
2 months ago
53 Viewed
14 Applied

Job Description

  • Sri Easwari Scientific Solution is looking for Tech Support Engineer to join our dynamic team and embark on a rewarding career journey
  • Issue Resolution: Provide timely and effective technical support to end-users, addressing hardware, software, or network-related issues
  • This may involve diagnosing problems, identifying root causes, and implementing solutions
  • Customer Assistance: Interact with customers or end-users to gather information about technical issues and guide them through troubleshooting steps
  • Troubleshooting: Use diagnostic tools, knowledge bases, and problem-solving techniques to identify and resolve technical problems
  • This may involve remote support or on-site assistance
  • Documentation: Maintain records of customer interactions, including issues reported, solutions provided, and any relevant documentation or reference materials
  • Product Knowledge: Stay up-to-date with the features, specifications, and functions of the products or systems being supported to provide accurate and effective assistance
  • Hardware and Software Support: Offer support for both hardware (e g , computers, printers) and software applications (e g, operating systems, productivity software)
  • Escalation: Escalate complex or unresolved issues to higher-level technical support or development teams and follow up to ensure prompt resolution
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