Team Member - Customer Service-PERSONAL LOANS-Customer Service

3-4 years
148 Applied
Job Description

JOB Role:
.Driving team performance on Requests /queries / complaints and resolving the same within the defined TAT's
. Welcome calling / dispatch of welcome kits PDC/ NOC
. Customer retention and limiting foreclosures as budgeted.
. Responding to customer emails/letters and handling phone calls and walkins
. Cross selling of CASA /PL/ Top Up/Insurance and other group products as defined - Generating Revenues
. Lead Generation through references
. Handling RBI and BO complaints and responding to them
. Replying to customer emails and letters.
. Reporting MIS and tracking it daily for team members.
. Any other customer care related activities.
. Handling team escalations and taking it to closure.
. Handling 5 people who will be team members
Job Requirements:
. Qualification - Graduate from a recognized University.
. Job Knowledge-Understanding of personal loans will be an added advantage Comfortable with handling customer walk-ins, open to doing sales and service
. Skills & Experience- Quick learner Excellent written and oral communication, Customer centric 3-4 years experience




Kotak Mahindra Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It offers banking products and financial services for corporate and retail customers in the areas of personal finance, investment banking, life insurance, and wealth management.

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