Team Leader - Technology Services

6-8 years
a month ago 3 Applied
Job Description

Position Summary:

This position will be part of the global citrix and virtualization team. Resource will work on key critical activities for infrastructure readiness.

  • Driving Engagement calls with users / Customers / Vendors to understand their exact requirement
  • Attending Daily / Weekly calls internally and sharing the updates
  • Demonstrates high responsiveness for technology issues
  • Drives problems to root cause through partnership with engineers, ensuring knowledge is captured for future events
  • Designs, plans and implements high-availability core infrastructure systems
  • Develops Software configuration management standards and performs data de-identification and provisioning
  • Documents and tracks hardware and software configuration, migration, testing and deployment solutions
  • Candidate needs to have strong background in Citrix, Xendesktop, Desktop Delivery Controllers(DDC's), VMWARE, ESXi, Windows Operating Systems
  • Ideal candidate needs to have experience working in large scale infrastructure
  • Provide the Operational Technical task to migrate Hosted Virtual and will play major role in the successful implementation of the Hosted Virtual Desktop platform
  • User support of enterprise level environment hosting virtual desktops published via Citrix XenDesktop with VMware as hypervisor
  • Handle escalated user issues from service desk/desktop support teams
  • Rubrik Backups handling (As and when required)

Job Responsibilities:

  • Providing 3rd level support to end users for issues on various OS platforms and the creation and communication of Citrix support documentation for 1st and 2nd level support teams
  • Basic networking knowledge, including TCP/IP, firewalls, load balancers and switches
  • Certification in Citrix XenApp and XenDesktop or equivalent work experience relative to supporting XenApp and XenDesktop platforms running version 6.5 and/or 7.x
  • Experienced with deployment of servers utilizing PVS and/or MCS in a virtual environment
  • Working knowledge of Insight and Director monitoring platforms
  • Citrix environment health check monitoring (check all unregistered VDIs and work on them)
  • Monitoring Service-now queue for Incidents, RITMs, & Changes.
  • Monitoring disk space by running Tanium report and taking action to increase drive space with less than 10 GB space
  • Email monitoring & Scheduled Meetings and Sending Escalation report (INCs)
  • Citrix Monitor (Director) monitoring
  • Billing Scripts and Security tools remediation
  • Filtering Stopped VDIs in Azure Portal and changing state to Stop
  • Comparing Azure and Studio VDIs / On Prem and Studio VDIs
  • Own, Support & Administer the Citrix environment having components like XenApp, XenDesktop, PVS, Storefront, Netscaler
  • Resolving normal & critical issues related to Citrix environment on a daily basis
  • Coordinate/Implement Routine & Ad-Hoc Tasks with multiple vendors/customers/stakeholders
  • Execute/document tasks & actions performed whenever necessary
  • Work towards automating tasks wherever possible


  • Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.


  • Minimum Experience of 8 years with at least 6 years of relevant experience
  • Expertise in Citrix/Virtualization services
  • Expertise in Citrix, Xendesktop, Desktop Delivery Controllers(DDC's), VMWARE, ESXi, Windows Operating Systems
  • Experience in Vmware and Cloud Services
  • Xenapp/Xendesktop/Citrix cloud services
  • Preferred experience in Ivanti, Tanium
  • Experience in OS, Windows update and SCCM
  • Good knowledge in PowerShell

Knowledge and skills (general and technical):

  • Excellent knowledge of MS Office & Excel in Particular (Aggregate functions, Pivots, Formatting, Tables, Others (outline, sorting, validation, text to columns, lookups)
  • Knowledge of TCP/IP, firewalls, load balancers and switches
  • Good understanding in Ticket Management, Change Management
  • Access Central Ticket Management
  • Good understanding on Citrix/virtualization Environment
  • Experience with Tanium/Ivanti/Systrack
  • Good experience on capacity and availability monitoring and good in diagnosing the problems to improve the availability of IT services
  • Excellent Skills in Analysis, Reporting and Presentation to be provided to users and technical groups
  • Hands on experience with OS performance, windows update troubleshooting





Access Central Ticket Management
Desktop Delivery Controllers
Windows Operating Systems
OS performance
windows update troubleshooting
Ticket Management
capacity and availability monitoring
Citrix/virtualization Environment
Job Source:

MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies. MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world. MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

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