Company Description Phoenix Assurance Pvt Ltd is a specialized service provider in the insurance industry, recognized for quality, high standards, reliability, and integrity. Established in July 2014, the company focuses on investigation and audit of insurance claims, including Health, PA, WC, and government health policies such as PMJAY, across multiple states in India. Phoenix Assurance also supports manpower supply for government crop insurance schemes like PMFBY and maintains a growing presence in more than nine states. With extensive experience in field claim investigations, a client base of over 20 insurance companies and TPAs, and a team of 600+ employees, the organization offers significant scale and expertise. The company has been honored with multiple prestigious awards and is committed to building long-term relationships that add value to clients risk management and insurance programs.
Role Description The Team Leader role at Phoenix Assurance Pvt Ltd is a full-time, on-site position based in Ahmedabad. The Team Leader will oversee a team responsible for insurance claim investigations and related operational activities, ensuring adherence to company standards, processes, and regulatory requirements. Daily responsibilities include assigning and monitoring case workloads, reviewing investigation reports for accuracy and completeness, and coordinating with clients and internal stakeholders to address queries and escalations. The role involves tracking performance metrics, providing coaching and feedback to team members, and supporting training initiatives to maintain quality and efficiency. The Team Leader will also contribute to process improvement, risk mitigation, and timely delivery of services aligned with client expectations.
Qualifications
- Strong leadership and team management skills, with the ability to guide, motivate, and develop a diverse team.
- Experience in insurance claim investigation, audit, or related operational roles; familiarity with health or government insurance policies is an advantage.
- Excellent communication and interpersonal skills for effective coordination with clients, stakeholders, and team members.
- Solid organizational and time-management abilities, including workload planning, prioritization, and deadline adherence.
- Analytical and problem-solving skills to review cases, interpret data, and support decision-making on complex claims.
- Proficiency in basic office software and reporting tools; comfort with digital workflows and documentation.
- Bachelor's degree in any discipline; a background in insurance, healthcare, or finance is preferred.
- Demonstrated integrity, attention to detail, and commitment to quality and compliance in all work activities.
