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Team Leader For Customer Service- Bpo

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1-8 Years
2,00,000 - 4,00,000 INR
a month ago
763 Viewed
238 Applied

Job Description

Lead and managed a team of CSRs of Ops taking calls
Coordination between Managers and Team Members
Ensure prompt service and customer satisfaction
Team handling and Mentoring
Must have 1 Yrs. of experience on paper as a team leader in the voice process
Responsible for maintaining discipline and absenteeism of the team on the floor.
Responsible for staff retention within the team
Should have working knowledge of AHT and WFM.
Able to handle pressure

Thanks & Regards
Pranshu Sinha
Talent Acquisition Specialist


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Last Updated: 03-05-2024 06:38:27 PM
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