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Sampoorna Consultants Private Limited

Team Lead Service Desk Kolkata (Job Code : J47692)

Sampoorna Consultants Private Limited


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7-12 Years
3 months ago
256 Viewed
256 Applied

Job Description

Excellent Opportunity with our client for
Team Lead Service Desk Kolkata (Job Code : J47692)
Exp : 8 - 12 Years Location: Kolkata Key Skills: Incident Management,Data Network
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Role Responsibilities of Support Engineer WAN/MAN/TPNC
Advanced Troubleshooting on Cisco WAN/MAN/TPNC Routers
Implementation and change management of WAN/MAN/TPNC changes (e.g. OS upgrades) and ensure all work is carried out to a high standard
Handle incident events (L3) and Incident/Problem escalation according to the defined standards
Provide Technical Support during major incidents and troubleshooting assistance for complex operational issues impacting network performance
Provide Root Cause Analysis for Low, Medium and High Severity Incidents.
Responsible to document all Troubleshooting activities into the incident record/ticket
Co-ordinate with onsite operation teams to resolve regional/global problems
Further development of existing network infrastructure
Provide a technical point of contact between user/IT groups to ensure effective support
Project collaboration with Implementation and Engineering teams
Interface to external vendors to ensure high standard of fault resolutions
Develop good technical awareness of new product developments in emerging technologies.
Manage own work effort effectively with minimum supervision
Work on own initiative, recommending and implementing improvements to the network.
Mentoring and raising the technical skills of level 1 and 2 engineers
Risk Analysis and Validate Changes to minimize the impact
Assist with internal and external audit requests

Essential Skills & Experience (key competencies)
The job holder should have strong skills in networking with a minimum of Six years relevant experience. The job holder will need a broad skill-set, coupled with the confidence and technical ability to consult at many levels. Specifically the experience should cover the following areas (a formal qualification in electrical, electronic or IT Engineering would be beneficial):

Work Experience/Background of Support Engineer WAN/MAN/TPNC

A minimum of Six years of experience working in a network control environment and experience in all of the following areas:

Good understanding of all key technologies in Data Networks including traditional WAN and SD WAN and knowledge of Cisco products including Cisco's SD WAN (Viptela) technology
Routing protocols (e.g. EIGRP, BGP, OSPF)
OSI & TCP/IP Network protocol architecture, Layering benefits and concept, functions of different layers, switches and LAN design, VLAN's, VTP, STP, RSTP, MSTP.
Cisco Router & Switch experience with emphasis on IOS / CatOS, NxOS.
Experience in Cisco products is essential (e.g. ISR G3, ASR 1000, vEdge 2000/5000)
Good troubleshooting skills on QoS technologies on Layer 3
Strong problem solving and analytical skills
Strong understanding of TCP/IP
Transmission (Microwave and DWDM)
Familiar with Monitoring tools (e.g. Smarts, SevOne)
Familiar with NGSD and Service Now for Incident/Change Management

In addition the jobholder will need to have had hands-on experience with Network General Sniffers (e.g. Niksun) and a good understanding of all network protocols (e.g. TCP/IP & UDP, SNMP, FTP, TFTP, SSH, IPSec, IPSLA, NTP)


'Sampoorna Computer People is a Recruitment Agency established in 1990, providing consultancy exclusively in recruitment of IT, ITES (BPO) & Telecom Professionals. Our Head Office is in Mumbai (Bombay) and we have offices at Bangalore, Chennai (Madras), Delhi, Hyderabad and Pune. We are the first IT & Telecom specialist recruitment consultant certified for ISO 9001:2015 by BVQI India. Sampoorna is a founder member of ERA (Executive Recruiters Association) which is India’s Recruitment Agency’s Industry Organization Home page :'


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Last Updated: 19-03-2024 03:43:59 AM
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