Team Lead Insurance Operations

Hi All,

We are hiring for Team Lead Insurance Operations role for Chennai location. Please find below job details:

Please note that Team management experience is a must.

Role: TL Operations

Location: Chennai, Navallur

Work Model: WFO

Shift: Afternoon

Experience level: 6 to 10years

Job Summary:

We are looking for a proactive and experienced Operations Supervisor to lead and manage teams handling ARF Post-Retirement and New Business S&I processes. The role involves overseeing daily operations, ensuring SLA adherence, and mentoring team members to achieve performance goals.

Key Skills:

UK Life and pensions background

Supervise day-to-day activities across ARF and S&I operations.

Allocate tasks and monitor team performance.

Ensure timely and accurate processing of transactions (e.g., ARF inputting, surrenders, savings updates).

Resolve escalations and support complex case handling.

Conduct team huddles, performance reviews, and coaching sessions.

Collaborate with QA and compliance teams to maintain standards.

Prepare operational reports and contribute to strategic planning.

Required Qualifications:

Bachelor's degree in Business, Finance, or related field.

6–10 years of experience in financial operations, with at least 1–2 years in a supervisory role.

Strong knowledge of ARF and investment products.

Experience in team management and workflow optimization.