TrueBlue India LLP is looking to hire a Team Lead – Order to Cash who will join a team of professionals that form TrueBlue's Order to Cash Group. The role will involve working with the team to ensure the timely and accurate allocation of payments to customer accounts. This role requires excellent communication, meticulous attention to detail, and practical skills. Also, candidates must ensure that all company policies are adhered to and that specific duties are carried out within set time limits whilst providing an excellent customer service exemplifying our company values of Be Optimistic, Be Passionate, Be Accountable, Be Respectful, and Be True.
Key Responsibilities
- Lead and manage daily cash application operations, ensuring timely and accurate posting of customer payments.
- Oversee processing of checks, EFTs, ACH/Wire transactions, lockbox payments, and credit card transactions as per defined SOPs.
- Ensure timely resolution of unapplied cash, suspense items, short payments, duplicate payments, and other payment discrepancies.
- Monitor team productivity, quality, and SLA adherence through regular reviews and reporting.
- Review and audit payment postings to ensure accuracy and compliance with internal controls and accounting guidelines.
- Manage workload allocation and ensure smooth workflow across the team.
- Drive timely closure of ServiceNow tickets and monitor ticket aging.
- Support escalations and coordinate with Collections, Treasury, Billing, and other stakeholders for issue resolution.
- Prepare and share operational dashboards, KPIs, and performance metrics with leadership.
- Identify opportunities for process improvement, automation, and operational efficiency.
- Ensure that SOPs, process documentation, and training materials are updated and maintained.
- Lead cross-training initiatives and ensure business continuity planning within the team.
- Coach, mentor, and develop team members through regular feedback and performance discussions.
- Assist management in hiring, onboarding, performance evaluations, and development planning.
- Ensure compliance with company policies, internal controls, audit requirements, and accounting standards.
- Support transition activities, process migrations, and implementation of new tools or workflows where applicable.
- Build strong working relationships with internal and offshore stakeholders while maintaining high service standards
Required Qualifications & Experience
- B. Com, M. Com, MBA (Finance), or equivalent qualification
- 5 –8 years of overall experience with 4–6 years in Cash Applications / Accounts Receivable / OTC operations
- Prior experience in team handling or supervisory responsibilities preferred
- Strong understanding of end-to-end Order to Cash processes
- Experience working with ERP systems and shared services environments
- Good analytical, problem-solving, and stakeholder management skills
- Strong verbal and written communication skills
- Proficiency in MS Office applications, especially Excel and reporting tools
- Ability to work under pressure and manage multiple priorities effectively
- Focus on continuous improvement, process excellence, and customer service
- Should be comfortable working in 5:00 PM to 2:00 PM shift.
