Locations- Pune
Exp - 4-8 yrs
Skill- End User Computing admin
Responsibilities
- Manage and support Windows & Mac endpoints.
- Install, configure, troubleshoot desktops, laptops, printers, & peripheral devices.
- Perform OS installations, upgrades, patching, and system maintenance.
- Ensure endpoint security compliance and policy adherence.
- Provide L2 support for end-user computing issues.
- Troubleshoot hardware, software, network, and application-related issues.
- Coordinate with L3 Customer teams for issue resolution.
- Deploy software packages, updates, and security patches.
- Monitor endpoint health and compliance.
- Create and maintain SOPs, work instructions, and knowledge articles.
- Generate operational reports and dashboards.
- Maintain accurate records of incidents and assets.
- Proven experience as an End User Computing (EUC) Administrator.
- Good at managing, supporting, and maintaining end-user devices, workplace technologies, and related infrastructure to ensure seamless IT services for business users.
- Hands-on experience in desktop/laptop administration, software deployment, asset management, user support, security compliance, and endpoint management.
- Familiarity with Endpoint Management & automation.
- Support M365 applications including Outlook, Teams, OneDrive, & Office apps.
- Manage user accounts, licenses, and access requests.
- Assist with mailbox and collaboration tool troubleshooting.
