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Systems Integration Specialist

NTT Data

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2-5 Years
21 days ago
45 Viewed
0 Applied

Job Description

Req ID:281328

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Specialist to join our team in Gurgaon, Haryna (IN-HR), India (IN).

Experience: 2 to 5 Years

Work location: Chennai/Gurgaon

Shift timings: 12 PM to 9 PM

Responsibilities:

Responsible for the functional specification, technical design, implementation, and support of Service Cloud Solutions.

.Customize and extend the Oracle Service Cloud / RightNow application utilizing custom objects, custom fields, Add-ins, and Oracle Service Cloud APIs.

.Implement, update, edit and/or change existing framework and Oracle Service Cloud Add-ins.

.Develop new and maintain existing integrations of Oracle Service Cloud with third party applications and systems.

.Develop Add-ins using OSvC BUI framework

.Prepare clear and concise reports, dashboards, and data extracts.

.Participate in project management and planning, provide guidance and leadership on Oracle Service Cloud-related project planning and activities.

Experience

Qualifications:

Minimum 2+years of experience in oracle service cloud application.

Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Management, Rules, UI customization, Analytics, Custom Objects, ROQL

Integration leveraging SOAP/REST APIs in the context of Oracle Service Cloud (RightNow CX) also using Connect PHP API, File Manager, Process Designer.

Extending, customizing, and developing OSC Widgets (Chat, Knowledge, Email etc.)

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NTT DATA Corporation is a Japanese multinational information technology service and consulting company headquartered in Tokyo, Japan. It is partially-owned subsidiary of Nippon Telegraph and Telephone. Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967.

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Last Updated: 27-05-2024 07:11:05 PM
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