Systems Executive (12hr shift / Changi Airport)

1 year contract under employment agency

In this role, you will provide operational support to system infrastructure, support to the clients and resolution of technical issues. This is a 1 year contract position based at Changi Airport.

Candidates with a Diploma in IT who are comfortable working a 12 hour rotating shift schedule (day, night, off, off) are encouraged to apply.

Work Location: Changi Airport

Working Hours: 12hrs rotating shift

Basic up to $3500 + Shift Allowance + PH + OT + HP Claims (capped $50)

Shift Allowance: $10/Day, $22/Night (Shift pattern is Day, Night, Off, Off)

Upon end of contract, incentive of performance bonus up to 1 month basic salary subject to performance & PM recommendation

Responsibilities

• Production Support

• Provide technical support to customer

• Identify and escalate priority issues as per Client specifications, Process client Service Request, Redirect problems to appropriate resource

• Provide support on documentation including procedural documentation

• Provide troubleshooting and technical support via phone, web based tools and email

• Advise customers regarding the product's proper use and address specific user issues

• Act as a liaison between customers and Tier 2 support regarding problem escalation

• Provide client support and technical issue resolution via E-Mail and phone

• Perform mailbox migrations between Exchange systems as well as from other vendors to Exchange for customers in accordance to procedure, to ensure seamless transitions

• Perform health checks and monitor availability and functionality of the systems

• Provide operational support to system infrastructures

• Work on ladder & carry non-commercial TVs (for mounting & unmounting)

What we're looking for:

• Locals (need to clear G50 clearance and pre-employment check)

• Diploma in IT

• 1 - 2 years of experience in IT technical support

• Able to work 12 hours rotating shift & be on 24x7 standby

• Able to work on ladder & carry non-commercial TVs (for mounting & unmounting)

• Able to start work immediate or short notice would be an advantage

• Willing to commit to a full 1 year contract

• Certifications in relevant IT disciplines would be advantageous

• Willing to learn attitude

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)