Systems Engineer - IT Service Management

Responsibilities

. Experience Wireless connectivity, email and printing related requests
. Should have good knowledge in Active Directory, Antivirus, Imaging, Patch Management solutions.
. Experience on resolving Issues for Internet related applications such as email clients and web browsers and Office Suites such as Microsoft O365.

Technical and Professional Requirements:

. Experience on configuring Mobile devices such as IOS, Android devices
. Should be having good understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework.
. Should be flexible to work in different shift timings and coordinate with different teams across geographies.

Preferred Skills:

TIG- Standard TIG