System Process Manager

Company Description Kreative & Co. is a growth-focused marketing agency that combines innovative ideas with data-driven strategies to maximize return on investment for clients. The team specializes in boosting traffic, improving conversion rates, and scaling performance across a wide range of industries. By revamping brand communication, Kreative & Co. helps businesses connect with their audiences in memorable, impactful ways. The agency offers services in Branding, Performance Marketing, and Technology to enhance user experiences and drive measurable results. Applicants can expect to work in a dynamic environment that values creativity, experimentation, and tangible outcomes across all marketing channels.

Role Description The System Process Manager is a full-time, on-site role based in Navi Mumbai, responsible for designing, implementing, and optimizing business processes across the organization. This role includes mapping current workflows, identifying inefficiencies, and developing standardized procedures that support scalability and consistent delivery of agency services. The System Process Manager will collaborate closely with cross-functional teams to align processes with business goals, document best practices, and ensure smooth handoffs between departments. Daily activities involve monitoring process performance, managing improvement projects, coordinating with leadership on priorities, and supporting change management efforts to embed new systems and workflows. The role also includes reporting on key operational metrics, maintaining process-related documentation, and ensuring compliance with internal standards.

Qualifications

• Candidates should possess strong analytical skills to interpret data, identify trends, and support decision-making.
• Candidates should possess business process and process improvement skills to design, streamline, and standardize workflows.
• Candidates should possess project management skills to plan, execute, and track process-related initiatives.
• Candidates should possess supply chain management understanding to coordinate resources, timelines, and operational dependencies where applicable.
• Relevant qualifications such as a bachelor's degree in Business, Operations Management, Engineering, or a related field.
• Experience in agency, consulting, or operations environments, with exposure to systemization and process mapping tools.
• Ability to work collaboratively with diverse teams, communicate clearly, and manage stakeholders at multiple levels.
• Familiarity with workflow management software, documentation tools, and basic data analysis or reporting platforms.