Support Engineer 1 - SQL, PLSQL, Unix, Shell Scripting, Performance Tuning, Autosys, Servicenow

Scope:

We are looking for enthusiastic L1,L2 Support Engineers to join our IT/Cloud services team. The ideal candidate should have a foundational understanding of IT infrastructure, SQL (complex), Unix, Shell Scripting, databases, Performance tuning and server administration (Windows/Linux). This role focuses on L1, L2 support, servicenow management, and operational support across cloud, server, network, and database environments. Strong communication skills and a willingness to learn are key to success.

Our current technical environment:

• Networking: Good understanding of Networking concepts

• Operating Systems: Familiarity with Windows/Linux administration (installation, user management, log analysis).

• Databases: Basic Database knowledge - SQL/Oracle - queries, backups, user access

• General: Strong troubleshooting, analytical, and communication skills.

• Exposure to monitoring/ticketing tools like Zabbix/Splunk/AppD

• Familiarity with ITIL processes (Incident, Problem, Change Management)

• Certifications like CCNA/MCSA/RHCSA preferred

• Willingness to learn and work in a 24x7 support environment

• Hands-on L1 support experience in IT infrastructure

What you'll do:

• Monitor Azure resources, servers, databases, networks, and applications using dashboards & monitoring tools.

• Track and resolve service alerts, ensuring timely updates in ticketing systems.

• Incident Management

• Perform L1 triage and troubleshooting for incidents across servers, networks, and databases.

• Escalate issues to L2/L3 teams as required.

• Document incidents, root causes, and resolution steps for knowledge sharing.

• Server & Infrastructure Support

• Assist in administering Windows and Linux servers (user management, basic services, patching support).

• Support basic tasks in Active Directory, access management, and resource provisioning.

• Perform basic troubleshooting of network components (connectivity, DNS, firewall basics).

• Assist in monitoring and basic maintenance of databases (SQL, Oracle, PostgreSQL) including connectivity, space utilization, and backup checks.

• Collaboration & Governance

• Collaborate with cross-functional teams (Infra, Cloud, DB, Network, Security).

• Support compliance, security, and governance requirements as per company policy.

What we are looking for:

• Bachelor's degree with 1 to 3 years of experience in product support or implementation support.

• Flexible skill set and availability to meet evolving business requirements.

• Proficient in SQL, PL/SQL, Unix Shell Scripting experience with Python and Azure Cloud is a plus.

• Familiarity with performance tuning techniques is an added advantage.

• Strong understanding of the technical landscape relevant to the assigned product line.

• Knowledge of various technical platforms, systems, and infrastructures.

• Exposure to Blue Yonder's product suite and the ability to articulate product integrations and dependencies is preferred.

• Ability to collaborate effectively with cross-functional teams to ensure timely issue resolution

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.