Job Description: Store Manager Luxury Retail (Mumbai & Delhi)

Location: Mumbai & Delhi

Industry: International Luxury Retail Brand

Employment Type: Full-time

Experience Required: 58 years in premium or luxury retail, with at least 23 years in a managerial role

About the Role

We are seeking dynamic, polished, and business-driven Store Managers to lead our flagship luxury retail stores in Mumbai and Delhi. As part of a globally acclaimed foreign luxury brand, you will be responsible for elevating the customer experience, driving store performance, managing high-value clientele, and upholding the brand's international standards.

Key Responsibilities

1. Store Operations & Performance

• Oversee end-to-end store operations while maintaining impeccable store standards.
• Drive monthly, quarterly, and annual sales targets.
• Analyze KPIs, footfall data, and conversion metrics to optimize store performance.
• Implement global retail strategies, SOPs, and brand guidelines.

2. Team Leadership & Development

• Recruit, train, and mentor store staff in luxury service, product knowledge, and sales techniques.
• Conduct performance reviews and support ongoing team development.
• Foster a positive, disciplined, and high-performance store environment.

3. Client Experience & Relationship Management

• Deliver a world-class, personalized luxury shopping experience to every client.
• Build and nurture relationships with high-net-worth individuals (HNIs) and VIP clients.
• Handle escalations with professionalism and ensure customer satisfaction.

4. Visual Merchandising & Brand Presentation

• Ensure all visual merchandising standards align with global brand guidelines.
• Coordinate with regional marketing and VM teams for new launches, campaigns, and store events.

5. Inventory & Loss Prevention

• Manage stock levels, replenishment, and inventory accuracy.
• Ensure shrinkage control policies and security measures are strictly followed.
• Conduct periodic audits and maintain backend operational discipline.

6. Reporting & Coordination

• Prepare business reports, sales forecasts, and operational updates for regional leadership.
• Collaborate with HR, finance, logistics, and marketing teams as needed.

Qualifications & Skills

• Bachelor's degree preferred (Retail, Business, Fashion Management).
• 58 years of experience in luxury or premium retail; experience with international brands is an advantage.
• Strong leadership, communication, and people management skills.
• Excellent understanding of luxury customer expectations and hospitality standards.
• Sales-driven, analytical, and highly organized.
• Polished grooming, global mindset, and strong cultural awareness.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work with a world-renowned luxury brand.
• Growth opportunities within a global retail environment.
• Training and development by international brand teams.