Store Manager

Company Description

Metro Brands Limited (MBL) is one of the largest Indian footwear specialty retailers and is among the top aspirational Indian brands in the footwear category. Incorporated in January 1977, Metro Brands has evolved into a one-stop-shop for all footwear needs. As of September 30, Metro Brands operated 598 stores across 136 cities in India with key brands like Metro Shoes, Mochi, and Walkway. Metro Brands Limited has its own e-commerce website and retails via top marketplaces, supported by a strong supply chain network to ensure complete customer satisfaction. Today, a professional-run organization with over 4000 passionate employees, strong processes, and core values, Metro Brands Limited stands class-apart in the footwear industry, prioritizing service over sales.

Role Description

This is a full-time on-site role for a Store Manager located in Mumbai. The Store Manager will oversee the day-to-day operations of the store, ensuring high levels of customer satisfaction and efficient store management. Responsibilities include managing staff, inventory, customer service, and implementing retail loss prevention measures. The Store Manager will also handle customer queries, drive sales performance, and ensure store policies are adhered to effectively.

Qualifications

• Customer Satisfaction and Customer Service skills
• Effective Communication skills
• Store Management and Retail Loss Prevention skills
• Proven experience in a similar role in retail management
• Strong leadership and organizational abilities
• Ability to work effectively in a fast-paced environment
• Bachelor's degree in Business Administration, Retail Management, or related field is preferred