Store Operations & Audit / Compliance:
- Ensure adherence to Store Operations in line with pre-defined SOPs
- Maintain the store's look and feel as per guidelines/standards
- Monitor efficient cash handling and prevent shoplifting to ensure safety and security
- Execute visual merchandising according to plan and guidelines
- Manage inventory and stock to prevent stock-outs or excess inventory
- Prepare and submit KPI reports as per guidelines and on time
Strategic Rollouts:
- Accountable for clearing the store for formal launch as per pre-defined procedures across various dimensions (e.g., manpower, furniture & fittings, IT, device inventory)
- Manage closure of the current store during refit and conversion
Profitability:
- Achieve targets on conversion from walk-in customers through new acquisitions and upselling
- Ensure required MIS and tracking at CRO levels
- Manage store expenses in line with the plan
- Provide suggestions and feedback to improve store productivity
People Development / Team Management:
- Ensure daily rostering and briefing of outsourced store staff
- Escalate attrition issues (planned and unplanned) for timely resolution
- Motivate and support the development of outsourced store staff
Customer Experience:
- Ensure adherence to Customer Experience (CE) guidelines
- Manage staff allocation based on demand at any given time
- Personally handle demanding customers when required
- Provide suggestions for continuous improvement in customer experience
Decision Level:
- Prime: Final decision-making authority, accountable to management
- Ensure successful running of stores
- Ensure compliance adherence
- Ensure store profitability
- Shared: Decisions reached jointly with peers on a collective basis
- Inventory management and customer experience
- People development
- Contributory: Major contributor to decisions or policy judgments reached by others
- Retail effectiveness (noticeability at retail)
Key Competencies:
- High energy
- Strong process orientation
- Project management skills
- Appreciation of the need for customer experience delivery
- Building and nurturing partnerships
- Influencing skills
Educational Level:
- Must have: Graduation or MBA.
Working Experience:
- Must have: 2-6 years of work experience, with at least 2 years in a retail business operations role.
