Working with top developers from around the world; helping to implement Kong Products and Technologies including our API Gateway and ServiceMesh solutions
Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues
Creating knowledge articles to compliment our documentation and enable customers to better understand product use cases
Be the champion of our customers by providing real-time feedback to Kong about product performance and customer needsAssisting other customer facing teams including Education, Technical Account Managers with critical issues and ensuring all solutions and concepts we present are done with a single voice
Be a driver of innovation within the support team, the company and with our customers, by looking for better ways to do the work we do, improve the tools we use and the how we raise the bar on the service we deliver to our Global 5000 customers
What you bring:
You are a voracious learner, who loves to dig into technical mysteries and have the creativity to solve complex technical problems
You can build relationships with like-minded teammates, smart customers, and global partners
Some of the skills that you will regularly use include:REST and RESTful APIs
Coding skills- (at a minimum read and troubleshoot code)
Containers, cluster deployment and management tools like Docker, Docker Swarm, Kubernetes and others
You know your way around web architectures including HTTP
8+ years of experience in a customer facing technical role
Bonus Points:
Familiarity with DNS, Linux/Unix type systems and/or databases