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Job overview and responsibilities
The Staff Representative on the United Voices team will be the liaison between United Airlines flight attendants and various leaders within the United Operations team. The work is primarily analyzing and interpreting the feedback that flight attendants submit in the Voices app about the customer's onboard experience.The Staff Representative will also work with kitchen managers and planning teams in United Catering Operations to investigate the root causes of catering issues experienced by flight attendants, and actively communicate these causes and resolutions back to flight attendants. Team members must also work with various other teams to help assign and resolve other non-catering issues as well.
- Investigate root causes of onboard issues which have been reported by flight attendants on recent flights
- Provide responses to flight attendants, including any action items taken, and resolve reports in Service Now portal
- Create reports in internal data system when the issues involve caterer execution errors
- Assign non-catering reports to the appropriate teams for resolution
- Identify and analyze common themes and trends that appear in reports
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.
At United Breweries, we brew from the heart, bringing together natural ingredients under the perfect conditions, and transforming them into something the world loves. Our strong consumer connect and the iconicity of India&#8217;s favourite beer Kingfisher has helped us become the market leader and delight consumers. Our portfolio ranges from beer to non&#8211;alcoholic beverages, with brands such as Kingfisher Strong, Kingfisher Ultra, Heineken, Heineken Silver, Amstel, Heineken 0.0 and Radler.