Staff M365 Administrator

8-10 years
a month ago
Job Description

What if the work you did every day could impact the lives of people you know Or all of humanity

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary

The Staff M365 Administrator is responsible for the delivery of email and collaboration services for the global enterprise. This role will ensure that email and collaboration services are delivered securely and resiliently, with a focus on user experience.

This role is responsible for assessing new features and upgrades, maintenance, monitoring and alerting, governance, administration, and support of the digital collaboration services day-to-day. Leads related projects/initiatives and works cross functionally to deliver results.

The ideal candidate will have experience managing M365 platform services including Microsoft Teams, SharePoint, OneDrive, and Exchange as well as related technologies like Proofpoint. Other relevant experience includes Microsoft security and compliance including external identities, classification and labels, managed metadata, document and records lifecycle, Power Platform administration.

The ideal candidate will have excellent technical skills and an understanding of technology's intersection with the business. They will have up to date knowledge of collaboration technologies and trends and will use this knowledge to continue to drive innovation in the digital collaboration space at Illumina. Thinks strategically and is focused on business value.


  • Leads related projects and initiatives working cross functionally across IT and business teams to deliver results.
  • Performs engineering, operations, availability, and maintenance for key collaboration platforms and technologies including Exchange Online, Teams, SharePoint, OneDrive, and Proofpoint.
  • Manages logging, monitoring, and alerting across all layers of collaboration services.
  • Evaluates, communicates, and implements Office365 enhancements to improve service reliability, user experience, and business capabilities.
  • Effectively manages critical business capabilities related to email services including legal-hold and compliance.
  • Partners with other business and technology teams, including Networking and Audiovisual Services, to drive the implementation of the Unified Communications as a Service strategy.
  • Responsible for building standards as well as managing, maintaining, and updating those standards for collaboration services.
  • Creates and maintains various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
  • Produces communication as needed for business and technology users related to changes and feature enhancements to Microsoft 365.
  • Manages project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.


  • Strategic thinking in global business context
  • Extensive Extensive experience in Microsoft 365 administration and support. Certification a plus
  • Strong knowledge of Exchange Online, including legal holds
  • Strong knowledge of PowerShell Scripting and other scripting languages
  • Experience, Knowledge of cloud technologies, Azure, AWS, Google
  • Knowledge of: DNS, IP Addressing, routing, messaging protocols such as POP3, IMAP, SMTP, LAN/WAN, Network Load Balancing, Security devices, SAN/NAS, UCCS, SCOM.
  • Experience with incident, problem and change management processes.
  • Excellent written and oral communication skills coupled with a customer service orientation.
  • Able to effectively prioritize work based on business and/or customer impact
  • Ability to communicate effectively with peers, partners, and leadership
  • Supports the enterprise in a 24/7/365 environment with the ability to provide on-call support.
  • Be able to work in AMR time zones on a consistent basis.

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.


  • Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

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