Staff Enablement Manager - India

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This Is Helix. Powered by You.

At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

We are seeking an experienced LMS Administrator (Docebo) to own the administration, governance, deployment, and optimisation of our learning management system. This role is responsible for ensuring a seamless learner experience, maintaining learning content and curricula, supporting reporting and analytics, and partnering with Enablement, Product, Sales, Operations, and Education teams to drive learning adoption and effectiveness.

The ideal candidate combines strong LMS administration expertise with operational rigor, stakeholder management skills, and a passion for enabling learner success at scale.

Here is how, through this exciting role, you will contribute to BMC Helix's and your own success:

LMS Administration & Governance

• Administer and maintain the Docebo LMS platform, ensuring system stability, security, and optimal learner experience.
• Configure courses, learning plans, catalogues, certifications, enrollments, audiences, groups, branches, and user permissions.
• Manage learner lifecycle activities including user provisioning, access management, troubleshooting, and compliance tracking.
• Maintain LMS governance standards, documentation, naming conventions, and platform configuration best practices.
  
  

Content Deployment & Curriculum Management

• Partner with the Sales Enablement team to deploy and maintain instructor-led, virtual, and self-paced learning content.
• Publish and update eLearning modules, videos, assessments, certifications, and learning journeys.
• Configure learning paths, prerequisites, completion rules, automated enrollments, and learner notifications.
• Conduct quality assurance testing and validation prior to content launches.
  
  

Reporting & Analytics

• Develop and maintain LMS dashboards and reports to measure training participation, completion, certification status, and learning effectiveness.
• Analyze learner engagement trends and provide actionable recommendations to stakeholders.
• Support leadership reporting and business reviews with accurate training metrics and insights.
• Leverage Docebo reporting and Advanced Insights capabilities to improve learning visibility and adoption.
  
  

Learner Support & Operations

• Serve as the primary point of contact for LMS-related inquiries and issue resolution.
• Troubleshoot learner access, enrollment, completion, and reporting issues.
• Create knowledge articles, job aids, and administrator documentation.
• Support large-scale enablement programs including onboarding, certifications, product launches, and global training initiatives.
  
  

Continuous Improvement

• Identify opportunities to automate LMS processes and improve learner experience.
• Stay current on Docebo features, enhancements, and industry best practices.
• Partner with system owners and cross-functional teams on integrations, platform upgrades, and process improvements.
  
  

To ensure you're set up for success, you will bring the following skill set & experience:

• 5+ years of Learning Management System administration experience.
• 3+ years of hands-on Docebo administration experience preferred.
• Experience managing large-scale learning programs and learning content deployment.
• Strong understanding of LMS structures, learning plans, certifications, catalogue management, and user administration.
• Experience creating reports and dashboards for business stakeholders.
• Proficiency in Microsoft Excel and data analysis.
• Strong organisational, communication, and stakeholder management skills.
  
  

Why Work Here Because You'll Matter.

We're not hiring for roles—we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life—and your work make a difference.

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in—you'll be backed up.

Make Your Mark At Helix

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At HELIX we believe in pay transparency and have set the midpoint of the salary band for this role at 1,737,400 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of HELIX's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

( Returnship@BMC )

Had a break in your career No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.