Hungry, Humble, Honest, with Heart.
The Opportunity
As the Senior Staff SME, you will be responsible for Cloud Native domain within the global Practice, from initial service offering creation through to delivery excellence, peer review, and consultant enablement. You will define the technical direction for the domain, develop repeatable delivery kits, shadow every new or updated service on first delivery, and ensure the quality bar is upheld across every engagement. This role requires deep technical expertise, strong business acumen, and proven ability to influence without authority across a global consulting organization.
The SME- Cloud Native is expected to bring deep expertise in Kubernetes, containers, CI/CD, DevSecOps, and cloud platforms (AWS, Azure, GCP) and infrastructure design for cloud native. You should possess deep, hands-on expertise in Kubernetes, containers on major private cloud (Nutanix / VMware / OpenShift / Bare metal) and public cloud platforms (AWS / Azure / GCP).
The role focuses on thought leadership, hands-on technical skills, and intellectual property creation in the arena of the cloud native consulting practice. Additionally, the Practice contributes to the optimization of service delivery and delivery processes.
Your Role
- Work with the Services Product Management team under the guidance of the Global Practice Lead – Cloud Native to develop the catalog of service offerings delivered by both Nutanix and Partner consultants.
- Lead the development of service SKUs, delivery toolkits, and level or effort for all products in the portfolio.
- Develop repeatable best practices and design guides based upon common customer experiences and solutions.
- Work with the Services Practice Development team to keep items current and develop training programs to enable the selling and delivery of services.
- Develop customer trends and common use cases for our product and services, especially within areas of subject matter expertise.
- Monitor practice consulting CSAT vis a vis SKUs used, delivery quality, and follow up with suggestions on new updated services on deficient areas where necessary.
- Monitor practice consulting offer delivery margin and adherence to expected level of effort for standard offerings and take corrective action when necessary.
- Create/update new Service Offers along with Product Management
- Own Initial Delivery of New/Updated services
- Support PS cloud native initiatives as domain expert
- Own Delivery Quality Checks/Peer Review Process
- Own Service Delivery and Service Enablement Kits
- Engage with Pre-Sales as SME for strategic engagements
- Collaborate with Product Teams, Solutions & Product Management for vision & feedback
- Compile and publish Blogs, Service Notes, White Papers.
- Conduct Tech Recruitment and Promotion Interviews in areas of your expertise
- Deliver cloud native solutions to key Clients and projects where necessary.
- The expected billable percentage is 15%.
What You Will Bring
- 12 -15 years of experience in IT services with at least 5 years in cloud-native technologies.
- Proven experience in leading large-scale cloud-native programs.
- Deep expertise in Kubernetes, containers, CI/CD, DevOps, and cloud platforms (AWS, Azure, GCP).
- Strong understanding of enterprise architecture, application modernization, and agile delivery.
- Excellent leadership, communication, and stakeholder management skills.
- Bachelor's or Master's degree in computer science, Engineering, or related field; certifications in cloud-native technologies are a plus.
- Excellent understanding of hybrid cloud modalities, IT go-to market challenges, and business drivers that impact customer purchasing decisions.
- Proven experience in designing and delivering cloud native solutions based upon customer requirements, hosted on cloud architecture in a Premier account portfolio
- Exceptional interpersonal communication and presentation skills
- Proficiency in spoken English and English contract written language
- Ability to execute on broad strategic direction and when needed dive deep into detail to drive meaningful outcomes
- Self-motivated and can work in an unstructured environment to develop meaningful strategies and drive execution to achieve goal
Work Arrangement
Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.
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