Sr. Servicenow Architect

Role: Sr. ServiceNow Architect

Experience Range: 13 - 16 years

Location: Chennai

Must-Have Skills

• ServiceNow Development
• CMDB
• ITSM

Good-to-Have Skills

• ITIL Certification

Professional Summary

• 10+ years of hands-on experience in ServiceNow development and consulting.
• Strong expertise across multiple ServiceNow modules and enterprise solutions.
• Proven ability to deliver scalable, secure, and business-aligned ServiceNow implementations in Agile/Scrum environments.

Core Expertise

• ITSM: Incident, Problem, Change, Request Management
• ITOM: Discovery, Event Management, Service Mapping
• HRSD: Employee Center, Lifecycle Events
• Finance Operations: Procurement, Budgeting workflows
• GRC: Policy & Compliance, Risk Management, Audit

Technical Skills

• Languages & Scripting: JavaScript, GlideScript, HTML, CSS, AngularJS
• Integrations: REST / SOAP APIs
• Platforms & Tools: ServiceNow Core Platform, CMDB, Service Portal

Certifications

• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist (relevant modules)

Additional Strengths

• Strong problem-solving and analytical skills
• Excellent stakeholder communication and collaboration abilities
• Hands-on Agile/Scrum project delivery experience