Sr Process Associate - Support Engineer

0-2 years
3 months ago 12 Applied
Job Description

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.


Welcome to the relentless pursuit of better.


Inviting applications for the role of Sr Process Associate - Support Engineer


In this role, We are looking for a Uipath Support Engineer , whose objective is to support Automations in production.


Responsibilities


.Scheduling andmonitoring automations


.Schedule and run robotic jobs as needed for operations and monitor Bots in Blue Prism platform


.Monitor control room jobs status and connected status



  • Off shore support with rolling shifts.


.Support monthly password reset activities and coordinate communication when needed with LOB and internal partners


.Monitor system exceptions


.Recommend continuous improvements to management team and drive efficiencies within control room functions


.Action Maintain current schedules and rules


.Complete Virtual Machine (VM) restarts as part of regular monitoring to ensure Automations are functioning as expected


.Track and monitor SLAs for governance and control


.Ensure support SLAs are met


.Call out to L2/L3 as needed


.Coordinate with client operations and IT to test and deploy fixes


Qualifications we seek in you!


Minimum qualifications


.Bachelor%27s/Graduation/Equivalent


.Experience in production support / ITSM will be an asset


.Good communication skills, proficient in English


.Experience in problem solving and design.



Preferred qualifications


.Experience in Banking domain


.Experience in RPA platform is preferred.


.Certified in RPA tool is preferred.



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .


Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.


About
Job Source: genpact.taleo.net

Genpact is an American professional services firm legally domiciled in Bermuda with its headquarters in New York City, New York. The company currently employs more than 100,000 people and provides services to clients in over 30 countries worldwide

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