Sr. Internal Audit Manager

4-10 years
a month ago 4 Applied
Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This position reports to: Director, Internal Audit Management

We are looking for an experienced IT Audit Manager to join our Internal Audit function.

We have a tight team environment where support, loyalty, and honest feedback are the currency. ServiceNow employees are expected to be self-starting, proactive, and able to thrive in a fast-paced environment.

What you get to do in this role:

  • Lead and supervise the execution of risk-based operational audits including risk assessments, business and IT operational process reviews, integrated audits, and system implementation reviews, in accordance with department and professional standards, and complete assignments timely in an efficient manner.
  • Provide value-added recommendations to improve the internal control effectiveness, and operation efficiency.
  • Lead, coach, and mentor managers, seniors, and staff to ensure proper training, consistent execution, and audit skill development
  • Serve as a technical resource for specific technical areas such as ERP, infrastructure, cybersecurity, database, and the ServiceNow platform.
  • Develop and maintain technical proficiency and current knowledge of professional standards, including accounting, auditing and financial reporting requirements


To be successful in this role, we need someone who has:

  • Minimum four-year degree from an accredited university degree in Technology, Accounting, Finance, or related discipline
  • Minimum of 10+ years of work experience, with 4+ years at a public accounting firm (Big 4 or national CPA firm preferred), including experience in internal auditing, external auditing, operation, and process improvement
  • Previous experience working in an internal audit function preferred, with 6+ years in leading risk-based audits with demonstrated progression of responsibilities required
  • Prefer candidates with one of the following certifications: CISA or CIA
  • Previous experience in the Software, Cloud industries strongly preferred. Prefer candidates with exposure to a high growth and/or rapidly changing technology enterprise
  • Technical and business skills required:
    • Strong understanding of technology processes (e.g. change management, access security, technology operations) as well as application controls and segregation of duties
    • Deep understanding of business objectives and risks associated with a SaaS company and demonstrated execution of operational audits in IT and business processes
    • Experience with ESG audits strongly preferred
      • Considerable knowledge of various business processes (e.g. sales operations, procurement, payroll, etc.)
      • Exceptional skills in using Excel and Visio
      • Experience in using SAP, Tableau, and/or ServiceNow platform a plus
  • Soft skills required:
    • Leadership skills, excellent written and verbal skills, and demonstrated ability to present complex audit issues to management in an easily digestible manner.
    • Strong critical thinking and analytical skills ability to identify root cause
    • Ability to work both independently and as a team member
    • Can prioritize and manage multiple tasks concurrently in an efficient and effective manner with minimal supervision

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the .

From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.




ESG audits
ServiceNow platform

ServiceNow is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded in 2003 by Fred Luddy, ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index and S&P 500 Index. In 2018, Forbes magazine named it number one on its list of the world's most innovative companies.ServiceNow was founded as Glidesoft, Inc. in 2003 by Fred Luddy (previously CTO at software companies Peregrine Systems and Remedy Corporation), and later incorporated in California in 2004

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