Develop a deep understanding of Align customers (Orthodontists, Dentists, Labs, DSOs, etc.) through market research, industry tradeshows, customer visits and close relationships. Communicate and leverage this knowledge with cross-functional teams to assure understanding and buy-in
Have an intimate knowledge of your customer s job-to-be-done and the metrics that customers use to measure success when getting the job done
Strong customer empathy, with an ability to transform complex data and customer insights into a prioritized roadmap
Understand Align s strategic and competitive position and deliver products that are aligned with our mission and recognized best in the industry
Create a competitive land scape to understand Align position within the market, identify gaps and suggest actionable path to address those gaps
Is the primary driver for identifying significant opportunities, and driving product vision, strategies and roadmaps in the context of broader organizational strategies and goals
Incorporate data, research and market analysis to inform product strategies and roadmaps
Build business cases which encompass multi-year revenue projections, COGS estimates, market objectives, and strategic objectives (as relevant). Lead cross-functional team members to develop, socialize, and create buy-in of the business justification and solutions that will address the customer needs and opportunities
Establish tradeoffs between internal development and partnership activities - including contract negotiations and maintenance, product changes, forecasting and financials.
Coordinating the needs across a multi-functional organization, including marketing, sales, operations, RD, and customer services teams, while ensuring compliance with quality systems and regulatory requirements
Evangelize for the product by presenting to customer and user groups; represent the product at trade shows; sell product family roadmap internally; generate enthusiasm for the product.
Experience partnering with cross-functional teams of engineers, data scientists, and designers to deliver extraordinary products
Grittiness - You never hesitate to roll up your sleeves and pursue something hands-on, you persevere when others fall away
Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
Be a proactive problem solver who operates effectively and independently, even in areas of uncertainty and ambiguity
Create a team environment that encourages innovation
Be intellectually curious, technically savvy, and maintain a sense of humor and humility.
In this role, you ll need
Degree in Business, Marketing, Computer Science or related field.
Previous experience in similar / relevant position
Healthcare / Medical / Dental product / industry acumen is advantage
7+ years experience in product management, product development or related field .
5+ years understanding of software development / engineering of SaaS products
Deep Product Management expertise, including market trends/analysis, NPI process, product roadmap development, requirements, product life-cycle management
Understand the fundamentals of deep learning, and machine learning
Leadership skills to lead teams and shape/lead growth vision and marketing strategy
Innovation develop new ideas through collaboration and execute on creative ideas
Team oriented ability to motivate and work well with diverse, cross-functional teams
Proven ability to work globally
Proven ability to influence and negotiate internally and with customers.
