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Sr Customer Service Executive - Global Network Operations

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Job Description

Position Summary: Sr. Customer Service Executive shallbe responsible forthe Efficient Operations & Management of the Submarine Cable System and its Equipment & Network and its interfaces with interconnecting transmission facilities (SDH/DWDM/OTN). He ismainly responsiblefor 24x7 Operation & Maintenance of Subsea CableSystems(SDH/DWDM/OTN) &associated network elements and NMS. He willbe responsible fortraffic monitoring and fault analysis and its rectification, complaint handling &its resolution, Planned and unplanned activities management andtimelyupdates to concern teams. Active coordination with internal customers,SubseaCLS landing parties & Cable landing stations, vendors, and engineering to resolve system related problems. Circuit provisioning, activation, De-activation, and testing in coordination with Cable station teams. Activelyacquirescomplex skills, techniques, operating practices, knowledge of abstract concepts to progress toward fullproficiencyin the field of specialization. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialization.

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About Company

Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 148964503

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Mumbai, India

Skills:

optical transport network sdhNetwork Monitoringdwdmsmw4Operation And Maintenancetraffic monitoringCienaNetwork OperationsFault ManagementSubmarine Cableciena 6500cable landing station