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Sr. Associate - Solution & Service Management

Pfizer

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3-5 Years
2 months ago
38 Viewed
2 Applied
certified job

Job Description

Why Patients Need You

Technology impacts everything we do. Pfizer's digital and data first strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.

What You Will Achieve

Your technical skills will help us develop and support robust softwares for our business. Due to your expertise, you will develop program logic for new applications and modify existing ones. You will support a range of activities, such as coding, testing, debugging, documentation, implementation and maintenance of software applications for Pfizer.

As a Senior Associate, your knowledge and skills will contribute towards the goals and objectives of the team. Your focus and ability to meet team targets will help in completing critical deliverables. Your innovative use of communication tools and techniques will facilitate in explaining difficult issues and establishing consensus between teams.

It is your hard work and dedication that will help in making Pfizer ready to achieve new milestones and help patients across the globe.

How You Will Achieve It

  • Uses the Tableau platform for data analysis, data visualization, and the BI process of the assigned application portfolio.
  • Creates visualizations for the data extracted with the help of Tableau
  • Updating SQL queries for improving performance
  • Participate in the continuous improvement of operations and service delivery in the areas of Tableau analytics and cloud integration
  • Coordinate tasks and drive actions across teams within Pfizer and with external partners in a global environment.
  • Troubleshoot complex production issues with APIs, identify source of the issue and fix/work with the appropriate team to get the issue fixed
  • Manage high priority incidents and systems issues. If required, assist the team in troubleshooting and diagnosing problems and engage others to ensure timely resolution.
  • Partner with Solution Delivery and Engineering leads to define and implement supportability requirements and manage transition of projects to long-term support through well-defined support plans.
  • Manage data collection efforts for periodic and ad hoc requests and provide analysis as needed.
  • Support compliance related activities including audits, inspections, and preparation.
  • Confirm the technical design and integration requirements with various systems to support processes that require data exchange
  • Create, update, and maintain support documentation.

Qualifications

Must-Have

  • Bachelor's degree required, preferably in a Computer Science.
  • Minimum of 3+ years of experience building data models and dashboards in Tableau Desktop
  • Proficient in SQL, Tableau features, Data Optimization, a keen eye for design
  • Solid understanding of SQL and relational databases and familiarity with database modeling and data warehousing principles
  • Building dashboards for different audiences
  • Excellent analytical skills to analyze business needs
  • Problem-solving skills to resolve the issues that appear during development and/or that appear after production deployment
  • Strong experience troubleshooting and resolving priority production incidents within the SLAs
  • Excellent oral and written communication skills.
  • Curiosity and willingness to learn, and ability to quickly develop new technical and functional competencies.
  • Ability to adapt to new work assignments, flexibility, and willingness to work with a global team across regions and time zones

Nice-to-Have

  • Knowledge of systems within Market Access and Revenue Management function in the Pharmaceutical or Life Sciences industry.
  • Tableau administrative experience
  • Tableau certifications
  • Experience in handling various Tableau products (Desktop, Public, Server, Online, and Reader)
  • Working knowledge of Tableau administration/architecture
  • Process-oriented with strong organization, project management and coordination skills

Work Location Assignment: Flexible

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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