Sr. Analyst, Planning

0-5 years
360000 - 1550000 INR
65 Applied
Job Description

International Domestic Call Centre Email/Chat/Voice Chandigarh Mohali

Those ready to work in Chandigarh and Mohali can apply.
Hindi, Punjabi and English Domestic and International call Center
No Fees Call 8872048828
Mail Id- [Confidential Information] Age Limit 18 to 32

12th or Graduate any degree or diploma can apply

Salary 15000 to 80000 and incentive 1 lakh


Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
Processes a high volume of consumer inquiries of products and services and resolves a targeted percentage of those inquiries.
Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
Updates customer information and ensures accurate entry of contact information.
Meets standards of job, such as quality standards, adherence to schedule and average handle time.
May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
Other related duties assigned as needed. EDUCATION REQUIREMENTS High school diploma or GED GENERAL KNOWLEDGE, SKILLS & ABILITIES

JOB TYPE

Industry

ITES / BPO

Education

Aviation
Bachelor of Arts (B.A)
Bachelor of Architecture (B.Arch)
Bachelor of Business Administration (B.B.A)
Bachelor Of Computer Application (B.C.A)
Bachelor of Commerce (B.Com)
Bachelor of Dental Surgery (B.D.S)
Bachelor Of Technology (B.Tech/B.E)
Bachelor of Education (B.Ed)
Bachelor of Ayurvedic Medicine and Surgery (BAMS)
Bachelor in Hotel Management (B.H.M)
Bachelor of Homeopathic Medicine and Surgery (BHMS)
Bachelors of Law (B.L/L.L.B)
Bachelor Of Pharmacy (B.Pharm)
Bachelor of Science (B.Sc)
Bachelor of Social Work (B.S.W)
Chartered Accountancy (C.A)
Chartered Accountancy Inter (C.A Inter)
12th Class (XII)
Company Secretary
Doctor of Social Work (D.S.W)
Diploma
ICWA
ICWA Inter
Masters in Arts (M.A)
Masters of Architecture (M.Arch)
Master OF Business Administration (M.B.A)
MBBS
Master in Computer Application (M.C.A)
Master of Commerce (M.Com)
Doctor of Medicine (M.D/M.S)
Master of Education (M.Ed)
Masters in Technology (M.Tech/M.E)
Master of Law (M.L/L.L.M)
Master of Pharmacy (M.Pharm)
Master of Philosophy (M.Phil)
Master of Social Work (M.S.W)
Post Graduate Diploma in Computer Applications (PGDCA)
PGDM
Post Graduate Programme in Management for Executives (PGPX)
PhD
Other

International Domestic Call Centre Email/Chat/Voice Chandigarh Mohali

Those ready to work in Chandigarh and Mohali can apply.
Hindi, Punjabi and English Domestic and International call Center
No Fees Call 8872048828
Mail Id- bpokpo9988@gmail.com Age Limit 18 to 32

12th or Graduate any degree or diploma can apply

Salary 15000 to 80000 and incentive 1 lakh