Sprinklr

TCS Hiring for Sprinkler Role!

TCS presents an excellent opportunity for Sprinkler

Role!!

Job Title: Sprinkler

Work Location: Pune

Experience Range: 5 to 10 Years

Mode of Interview :Walk-In

Only if you meet the requirement please do apply

Desired Competencies (Technical/Behavioral Competency)

AI Agent Deployment: Design and deploy end-to-end AI Agents and conversational automation use cases across both Voice and Chat channels.

Bot Orchestration & Workflow Design: Map complex customer journeys and design logic-based dialog flows that allow AI to hand off to human agents seamlessly when necessary.

Knowledge Integration: Integrate AI agents with internal Knowledge Bases (KBs), CMS, and CRMs to ensure grounded and accurate responses using RAG (Retrieval-Augmented Generation) frameworks.

Testing & Optimization: Lead rigorous testing phases to refine AI intent recognition, reduce hallucinations in GenAI responses, and improve overall AI performance metrics (containment rate, sentiment score).

Transformation Strategy: Support AI-led transformation initiatives, identifying high-impact automation opportunities within existing customer service workflows.

Will you be available to attend the walk-in interview scheduled on 01-Aug-2026 in Pune Taj