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Atlasrtx

Specialist Technical Support Engineer

Early Applicant
  • 2 months ago
  • Be among the first 50 applicants

Job Description



So, what s the role all about


The Technical Support Engineer role will be part of a global support team providing state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base


How will you make an impact



  • Provide 2nd/3rd line engineering support to the product

  • Provisioning, deploying, patching and upgrading primarily enterprise software hosted on the Azure cloud. Working closely with the development team to ensure successful deployment of software packages.

  • Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end users, partners and service providers.

  • Deploy and configure internal systems to enable replication of customer issues to diagnose and repair without jeopardising customer data or operations.

  • Participate in a 24-7 Out of Hours call out rota.


Have you got what it takes



  • IT work experience- 8 to 11 years

  • The ideal candidate is a rapid learner, self-motivated and a good communicator and problem solver. A high quality of work is also particularly important.

  • Relevant technical customer support experience preferred, particularly within a Public Safety environment. Understanding what represents good customer service and how to deliver it is essential.

  • Previous experience within an application, software or product support role is desirable

  • The candidate will need to be eligible to obtain SC clearance and as such will need to have been a resident in the UK for 5 years.

  • Working knowledge of Windows server and client technology, ideally supporting web applications and services

  • Experience with web applications and configuration management.

  • Efficient, effective and respectful communication skills both with customers and within internal departments. Including;

    • Excellent written and spoken English

    • Good listener, able to identify and validate assumptions

    • Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it

    • Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment

    • Multi-tasking and time-management to prioritise and switch between varied tasks

    • Focused and calm under pressure

    • Careful record keeping

    • Able to use initiative and to work effectively both independently and as part of a team




You will have an advantage if you also have:



  • Knowledge of Azure Portal and familiarity with Azure services

  • Experience of Scripting

  • Experience with basic SQL querying

  • Knowledge of Azure Monitor, Elasticsearch and Kibana

  • Experience of configuring Application Monitoring and Dashboards. (Grafana, OpsGenie)

  • Experience working in an ITIL environment



What s in it for you




Enjoy NICE-FLEX!



Requisition ID: 5156
Reporting into: Director
Role Type: Individual Contributor


About NICE





More Info

Industry:Other

Job Type:Permanent Job

Skills Required

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Date Posted: 09/10/2024

Job ID: 95723225

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