Specialist, SCM Operations

7 Applied
Job Description



The Role Responsibilities

Business
Core Areas:


  • The Help Desk Specialist role is to work and resolve queries received thru calls and Tickets to ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution to end user help requests.

  • Knowledge in SCBuy ER- SR-SP-CW-SPM module required for daily BAU support and deeper understanding on the S2P Process, including the TPR policies and standards , YEYT policies must

  • In cases where the queries need support or guidance from Level 2 or Level 3 resolution group, the ticket need to be assigned to relevant resolution group and follow up till closure, this also includes raising tech issues with functional and tech team

  • Help update of contents are available in DOI, SOP&rsquos, and other quick reference guides related to complete sourcing to pay aspects This includes the user guides and self help guide modules in SAP Ariba SAP- SLP SAP Risk module SAP Sourcing to Contract module and People Soft AP Eproc- T&E modules


Processes
Support Function:

Core Areas

  • Creative hat on content writing communications email format, content and distribution drafting.

  • Very good in conducting training session on tools like service now, ePro and SAP to Pan Bank users

  • Identify, recommend, develop and implement end user training programs to help in self-service by users and lesser query to the help desk

  • Work in development and dissemination of Quick help guides DOI&rsquos and FAQ lists

  • Be an expert in modules viz SAP- ER SR SP CW and SLP PSAP ePro functional queries can thus be resolved in one go.

  • Be an expert in SCM and R2P related Policies Procedure and process.

  • Help in develop, implement and administrate staff training on SAP modules People soft modules, TPRM Group policies related to SCM CoE and R2P related aspects to every team member in help desk

  • Coordinate and help the team in getting relevant HW viz desktop and laptop and access to relevant tools which will enable them in handling and resolving queries

  • Coordinating and conducting team bonding events virtual and face to face


Allied Areas

  • Help in generating daily SLA Metrics and conduct daily huddles with team. Minute the MoM and follow up on closure points

  • Help and work as team in sweeping on queries as per agreed procedure and assign to resolvers and follow up till closure

  • Enforce request handling and escalations related matrix and procedure

  • Coordinate and work with Level 1 Level 2 and Level 3 resolution teams in resolving queries


People and Talent

  • SME in SCBuy- ER- SR-SP-SPM-CW

  • Deeper understanding in ePro flow

  • Teamwork allocation based on daily availability of resources

  • Service Now queue Non-Service countries email based query allocation

  • Metric Management Team leave and operational planning

  • IC metric board monitoring and training team in IC preparation

  • Coaching and guiding team members in BAU process & L&TD


Risk Management

  • Under the inherent risk in query handling and deal with customer centric focus



Governance

  • Adhere to group defined polices and framework



Key Stakeholders

  • SCM CM SCM GCM Business users Pan Bank



Other Responsibilities

  • As per the guidance from Line manager on time to time basis



Our Ideal Candidate


  • Master Graduation in Accounting/ Finance/Supply chain/Business Administration.



About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term


In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.


Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website

We are a leading international banking group, with a presence in more than 60 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good.
Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges.

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