Spa Manager

Company Description

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

Job Description

The Spa Manager is responsible for the oversight of all spa operations. This includes leadership of spa teams, supporting the overall spa, pool and fitness operation, quality and guest experience as well as team motivation is a key component to managing and overseeing the daily operations. This position must ensure colleague satisfaction, guest satisfaction, financial success, health & safety and environmental stewardship.

Job responsibilities include, but are not limited to:

• Provide warm welcome and personalized service to all guests visiting the spa.
• Perform check in and check out of all spa guests. Handle payment transactions for treatment and retail products.
• Handle telephone reservations in line with service standards, using proper telephone etiquette.
• Ascertain guest satisfaction upon guest departure and ensure.
• Provide guest escorts to changing rooms, relaxation area and swimming pool.
• Complete all opening and closing duties professionally and accurately.
• Ensure spa reception area is kept clean and free of clutter, retail display is presented elegantly and appropriately replenished at all times.
• Ensure all payment transactions are accurate at the end of each shift, reporting any discrepancies to the immediate supervisor.
• Scheduling spa reservations and upsell treatments to maximize room and therapist utilization.
• Provide retail recommendations to guests tailored to their specific needs.
• Report accidents, injuries to management.
• Follow all company policies and procedures.
• Ensure uniform and appearance is tidy and professional, in line with grooming standards.

Qualifications

• Bachelor's degree required, preferably in Tourism & Administration.
• At least 3 years experience in a similar position.

Additional Information

Benefits

• An opportunity to be with world's preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.