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Solution Engineer

CGI

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8-10 Years
2 months ago
57 Viewed
2 Applied

Job Description

Skills
8+ years of experience working with Microsoft Active Directory and Azure Active Directory services.
In-depth knowledge of Active directory, ADFS, Azure AD, AD Connect, DHCP DNS
Experience in Scripting such as PowerShell and reporting such as PowerBI
Intermediate knowledge in GPOs - implementation and troubleshooting.
Good understanding on implementation and Knowledge on AD security tools such as PingCastle, ALSID etc.
In-depth knowledge of TCP/IP, ADFS, PKI Kerberos etc.
In-depth knowledge on Active Directory Replication troubleshooting and hands on with replication tools such as Repadmin, Dcdiag, AD Rep etc.
In-depth knowledge on Active Directory disaster recovery and backup solution.
Excellent communication, writing, meeting facilitation.
Flexibility to adjust to changing requirements, schedules, and priorities.

Duties and Responsibilities
  • Key member of our Escalation team interfacing, collaborating, and governing all work related to this role
  • Produce enterprise-level designs for Active Directory for global initiatives following those through to implementation via collaboration with project and support teams.
  • Applies new solutions through research and collaboration with team and determines course of action for new application initiatives.
  • Troubleshooting and ability to analyze technical problems to prevent future occurrences.
  • Identify opportunities to innovate, extend and enhance service delivery everywhere possible.
  • Own Root Cause Analysis and Problem Management for corporate Directory Services environment.
  • Ability to establish new standards for quality, performance, or productivity
  • Serves as escalation point for application support and troubleshooting provides guidance and direction in resolution of escalated issues and/or complex production, application, or system problems.
  • Ability to translate technical issues into understandable business language for end users.
  • Enforces the standards, security procedures, and controls for access to ensure integrity of the directory services infrastructure.
  • Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
  • Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
  • Manage customer satisfaction through effectively communicating and managing customer expectations.
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