Solution Consultant

5-10 years
a month ago
Job Description

Our Exciting Opportunity

This is a position at Ericsson R&D Bangalore where you get to work with a team of highly motivated engineers in delivering Ericsson's world leading Secured Entitlement Server (SES) features in the areas of eSIM, VoLTE/ IMS, Security enablement solutions. Ericsson eSIM solution comprising of Ericsson Secure Entitlement Server (SES) and Ericsson eSIM manager serving the onboarding of eSIM devices. We are creating a team to consolidate our leadership in this marketplace and help build the next generation Cloud Native product. SES is part of Ericsson's Cloud Communication portfolio and is part of Product Development Group (PDG) Enterprise unit.

Within PDG Enterprise, Agile methodology and philosophy are practiced in spirit.

You are

  • Responsible for product deployment and support before / after launch for key contract delivery
  • Trouble shooting product issues and support our customers
  • Reproducing issues in lab, cause analysis and following-up with R&D
  • Support pre-sales engagement on service (effort estimation, delivery model , project plan etc.)
  • Performing studies and understand SES product and relevant solution call flow details, release over release
  • Working and delivering customer solution design (HLD, LLD, TOL etc) in contract fulfillment phase
  • Backend support SI team for solution call flow and deep level trouble shooting
  • A bridge for key stakeholders (PNS, RND, Product Line, MA/CU)
  • Lead and/or contribute to PNS asset tools, WoW and all possible improvement
  • Leading in providing feedback to RND on product improvement and product quality assurance
  • Continuously improving on delivery efficiency using automation
  • 24 x 7 hotline and live site emergency handling (optional)
  • Ensure software code quality, testability, maintainability, and function usability.
  • Continuously invest and expand technical competence

To be successful in the role, you must have

  • Experience on customer solution design and/or requirement analysis
  • Experience on project planning and execution as major contributor, preferably as a technical leader
  • Network trouble-shooting experience with TCP/IP/HTTP and familiarity with OpenSSL/HTTPs
  • Hands-on experience on Linux, familiar with SUSE or RHEL etc.
  • Knowledge on Virtualization and Cloud, have hands-on experience on KVM, VMware, Kubernetes, etc.
  • Good Scripting experience using Python, Perl, Shell, etc.
  • Hands-on experience in DB including PostgreSQL, Oracle, MySQL etc. Advanced configuration/Tuning experience is optional.
  • Familiarity with Entitlement and Configuration solution for GSMA TS.43, RCC.14, etc. standards, and the Apple iOS devices.
  • Basic understanding of JAVA or C++, NodeJS
  • Knowledge of Telecom Network including Core, Radio Access (optional)
  • Understanding of LDAP/Diameter /SNMP (optional)
  • Have customer solution design experience like HLD, LLD, TOL etc. (Optional)
  • Strong initiative and product ownership
  • Creative problem-solving and excellent troubleshooting / debugging skills
  • High level of customer focus and being accountable
  • Excellent team spirit
  • Ability to articulate and lead technical discussions

Key Qualifications:

Minimum years of relevant experience: 5 - 10 years of overall experience with a minimum of 3+ years on telecom SW product support on a virtualized Device Entitlement or Enterprise or telecom carrier grade product

Education: Bachelors or Masters in Engg. / Tech. (CS/EC/EE/EIE, etc.)

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: India (IN) || India : Karnataka : Bangalore


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