Solution Architect - SDH

• Responsible for analyzing, designing, developing, and maintaining end-to-end technical solutions based on the customer specifications and business needs. Responsible for short and long-term profitable business for Ericsson by being part of or working closely with the Core 3 team to translate the customer needs and technology opportunities into detailed technical offerings, solutions, and proposals.
• Solution Architect supports the Consultants during requirement analysis and high-level design phases. Solution Architect could also take responsibilities within Customer Support sales and service delivery

Responsibility and Tasks

• General
  Drives end-to-end technical solutions
  Scopes, defines, and designs customer solutions
  Transfers Knowledges and drives re-use
  Deliver results & meet customer expectations
  Handle Customers and internal Stakeholders from Technical perspective
  Works with diverse team
• Operational
  Handles customer requirements and delivers solutions
  Analyze and troubleshoot to Handle and provide support in Project or production cases as and when needed
  Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Project Activities for Critical/ Priority cases
  Make constant efforts to be updated on relevant technical skills all the time
  Participate in Project activities and deliver results
  Provide Project handover to relevant stakeholders like customer operations team or Managed services team or customer support team.
  Organize and deliver the Knowledge sharing sessions with stakeholders
  Prepare the relevant technical document i.e., HLD (High Level Design), LLD (Low Level Design), Network Impact Reports, Method of Procedure etc. with respect to customer activities in Project or production systems
  Organize and deliver the Knowledge sharing sessions with stakeholders
  Review and prepare the relevant technical document i.e., RCA (Root Cause Analysis) for all executed activities, whenever needed
• Customer Specific
• Good Working Relationship with Customer and Working groups
  Take part in Customer Project & Review Meetings as and when required
  Understand and get updated on solution deployed in customer network
  Make customer aware on product and its lifecycle
  Interface with customer for planned activities in network as needed
• Business Related
  Provide technical support to ICT-PD as and when needed
  Participate and contribute during pre-sales engagement activities, if needed
  Understanding of the contractual obligation for Project Delivery
  Ensure that Project Goals are met both in terms of timelines and financials
  Identify the add on sales opportunities