Job Title: ServiceNow Solution Architect
Position Summary
We are looking for a seasoned ServiceNow Solution Architect and act as a trusted advisor to clients and stakeholders who can shape a multi-year ServiceNow roadmap, design and implement ServiceNow solutions. This role requires deep expertise in the ServiceNow platform and a strong understanding of client Management and Consulting. The architect will play a critical role in modernizing IT services, improving operational efficiency, and ensuring regulatory compliance across the organization.
Key Responsibilities
Platform Expertise:
- Architect and implement solutions across ServiceNow modules including ITSM, ITAM, ITOM, SPM, GRC, CSM, and NowAssist, with a focus on healthcare workflows and compliance.
Architectural & Solution Design
- Design scalable, secure, and extensible ServiceNow architectures.
- Make strategic decisions on scoped vs. global applications, data models, and integrations.
- Ensure alignment with healthcare IT standards and interoperability requirements.
Scripting & Development
- Develop and maintain custom scripts using JavaScript, Glide APIs, Script Includes, UI Policies, and Business Rules.
- Ensure code quality and adherence to healthcare data governance policies.
Integrations & APIs
- Integrate ServiceNow with Electronic Health Record (EHR) systems, clinical applications, and third-party healthcare platforms using REST, SOAP, Graph APIs, Integration Hub, and MID Server.
- Manage secure data exchange formats (JSON, XML, YAML) and ensure PHI protection.
User Interface / UX
- Build intuitive Service Portals, Workspaces, and mobile interfaces for clinical and administrative users.
- Enhance user experience with responsive design and accessibility standards.
Analytics & Monitoring
- Develop dashboards and reports to monitor IT performance, incident trends, and compliance metrics.
- Implement proactive error logging and troubleshooting for critical healthcare systems.
Leadership & Communication
- Provide technical leadership and mentorship to development teams.
- Collaborate with clinical, administrative, and compliance stakeholders to gather requirements and deliver solutions.
- Own delivery outcomes and ensure alignment with healthcare transformation goals.
Qualifications
- Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
- 13+ years of experience in ServiceNow development and architecture, preferably in healthcare environments.
- Strong understanding of healthcare IT standards (e.g., HL7, FHIR), HIPAA compliance, and patient data security.
- ServiceNow certifications (e.g., CSA, CAD, CIS) are highly desirable.
- Excellent communication and stakeholder engagement skills.
Preferred Skills
- Experience with EHR systems (e.g., Epic, Cerner) and healthcare workflows.
- Familiarity with Agile and DevOps practices in healthcare IT.
- Knowledge of cloud platforms (AWS, Azure) and their integration with ServiceNow
