Description
We are looking for a Software Support Executive to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our clients and ensuring a smooth user experience with our software products.
Responsibilities
- Provide technical support to clients via email, phone, and chat.
- Troubleshoot and resolve software issues reported by customers.
- Collaborate with the development team to identify and fix software bugs.
- Maintain documentation of customer interactions and support processes.
- Assist in the onboarding process for new clients by providing training on software usage.
Skills and Qualifications
- 1-2 years of experience in software support or a related field.
- Strong understanding of software applications and troubleshooting methodologies.
- Proficiency in SQL and basic programming concepts.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
