Description
We are seeking a Software Support Executive to join our team in India. This role is ideal for freshers/entry-level candidates who are eager to start their career in software support and customer service.
Responsibilities
- Provide technical support to customers regarding software applications and systems.
- Troubleshoot and resolve software issues reported by users.
- Document and track customer inquiries and issues using a ticketing system.
- Assist in the installation and configuration of software applications.
- Collaborate with the development team to improve software performance and user experience.
- Conduct training sessions for clients on software usage and features.
Skills and Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Strong understanding of software development processes and methodologies.
- Excellent problem-solving skills and attention to detail.
- Good communication skills, both verbal and written.
- Familiarity with customer support software and tools.
- Basic knowledge of programming languages such as Java, Python, or C++.
- Ability to work collaboratively in a team environment.
