Softskill or Communication Trainer/Coach

2-5 years
2 months ago 82 Applied
Job Description

Any Graduate (Graduation mandatory) Graduation via Correspondence will not be considered.
Recruiting candidates well suited for the project
To do the initial trainings and base lining for every new member of the team
Ensuring that every team member is ready for the process in terms communication & call handling skills
First point of contact for communication escalation
To provide continuous training, coaching and mentoring to all team members
To monitor calls and provide feedback to all agents
Report generation and analysis
2+ years experience in training and coaching
Experience in IT/BPO industry
Excellent communication skills and mastery in the English language
Previous training experience
Good knowledge in coaching skills/content development/feedback sessions/customer service and ability to manage with minimum supervision
Willing to travel and work in 24x7 environment
Needs to have good Computer knowledge - working on MS Office/generating reports in Excel etc.
Customer service orientation and ability to work in a team
Excellent Soft skill, Communications skills (Voice & Email) to handle team members
Proactive and responsible overall
Understanding Service Desk operations (basics)
Understanding Continuous Service Improvement and implementation
Work experience with Global clients
Good knowledge of V&A, Grammar, Customer Service and Call/Telephone Etiquette concepts



"Communication Coach"
"Softskill Trainer"
'Softskill Coach"
"Chat Support"
"Email support"

About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.

About Recruiter
Caleb Joshua


Human Resources


IT/Computers - Software




Mid Level,
High Level,
Top Management

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