Soft Services Manager

Key Responsibilities

1. Housekeeping & Facility Hygiene Management

Ensure high standards of cleanliness, hygiene, and upkeep across all office areas (workstations, meeting rooms, restrooms, common areas).

Implement and monitor cleaning schedules, SOPs, and checklist-based quality control.

Conduct regular facility walkthroughs and inspections.

Ensure adherence to deep cleaning schedules and special cleaning drives.

2. Cafeteria & Food Services Managemen

tOversee cafeteria operations, pantry services, vending machines, and catering services

.Ensure food quality, hygiene, and safety standards (FSSAI compliance)

.Manage menu planning, pricing, and vendor coordination

.Monitor employee feedback and satisfaction levels

.Ensure readiness for events, client visits, and leadership meetings

.
3. Vendor Management & Governan

ceManage multiple vendors (housekeeping, cafeteria, pest control, horticulture, consumables, etc.

).Ensure compliance with SLAs, KPIs, contract terms, and statutory obligation

s.Conduct vendor audits, performance reviews, and monthly governance meeting

s.Drive cost optimization, benchmarking, and service improvement initiative

s.
4. Workplace Experience & Front Office Managem

entOversee front office operations (reception, visitor management system, helpdes

k).Ensure professional hospitality services for employees and visito

rs.Manage meeting room readiness, event support, and workplace aestheti

cs.Enhance overall employee experience through engagement initiativ

es.

5. Pest Control & Hygiene Compl

ianceEnsure effective pest control management and preventive treatm

ents.Maintain compliance with health and hygiene stand

ards.Conduct regular audits to avoid infestation risks and hygiene la

pses.
6. Consumables & Inventory Mana

gementManage stock and supply of consumables (tissue, soaps, cleaning materials, pantry items,

etc.).Ensure optimum inventory levels and cost co

ntrol.Monitor usage trends and prevent wastage/pilf

erage.
7. EHS & Com

plianceEnsure compliance with EHS (Environment, Health & Safety) guidelines related to soft se

rvices.Support fire safety drills, emergency response readiness, and workplace safety sta

ndards.Prepare for internal and external audits (EHS, ISO, ESG, client a

udits).Maintain documentation for compliance, audits, and statutory requir

ements.
8. Budgeting & Cost Ma

nagementManage soft services budget (OPEX) including housekeeping and cafeteri

a spend.Track monthly expenses and ensure adherence to approved

budgets.Identify opportunities for cost reduction without impacting service

quality.Validate vendor invoices and billing a

ccuracy.
9. MIS &

ReportingMaintain and publish MIS reports on housekeeping scores, cafeteria usage, vendor performance, audit findings, a

nd costs.Use data insights to drive continuous improvement ini

tiatives.Track service levels, complaints, closure timelines, and satisfaction

indices.

10. Team

ManagementManage on-ground soft services team (supervisors, janitorial staff, pantry staff, front office e

xecutives).Ensure proper deployment, grooming, training, and

discipline.Drive performance management and accountability ac

ross teams.

11. Event & Client

Visit SupportEnsure readiness for VIP visits, leadership meetings, audits, a

nd townhalls.Coordinate hospitality, catering, housekeeping, and support service

s for events.Maintain high presentation standards aligned with global GCC

expectations.
12. Continuous Improvement &

Best PracticesImplement industry best practices in workplace hygiene and soft servic

es management.Drive digitization (checklists, audits, feedback apps

, dashboards).Benchmark services with peer GCCs and glo

bal standards.

Key Performance I

ndicators (KPIs)Housekeeping

audit scores (%)Employee satisfaction (cafeteria & wor

kplace services)Vendor S

LA adherence (%)Hygiene and complia

nce audit scoresCost per sea

t / per employeeComplain

t resolution TATFood safety and zero non-comp

liance incidents
Required Qualifications

& Experience
Bachelor's degree (Hospitality / Facility Man

agement preferred)5-7+ years of experience in soft services / f

acility operationsExperience in IT/ITES / GCC / corporate envi

ronments preferred
Key Skills

& Competencies
Strong vendor management an

d negotiation skillsDeep understanding of housekeeping and

cafeteria operationsKnowledge of hygiene, safety, and

compliance standardsBudgeting and co

st control expertiseStrong stakeholder and peop

le management skillsAttention to detail and

service orientation

Preferred ExperienceExperience in large corporate campu

ses (1000+ employees)Exposure to FSSAI, ISO, EHS

compliance standardsExperience in handling audits and globa

l client expectations
B

ehavioral CompetenciesCustomer-first approach (empl

oyee experience focus)High ownership a

nd attention to detailProactive p

roblem-solving mindsetAbility to manage high-