Site Reliability Engineer II - GBS IND

This role is part of a cross functional team responsible for delivering Bank of Americas network automation strategy. The role brings expertise to the network automation team in areas of operational support of applications and their associated infrastructure. The skills of supporting software and associated systems including servers, databases, authentication / authorization, monitoring, integrations with other applications is very different from the support of network infrastructure such as routers / switches and network management applications, where the vendor can be expected to provide the necessary expertise.

Activities by which maintenance and operations of applications are not expected to be manual. A culture of automation pervades the team and this role has the expectation that repeatable manual processes will be automated where possible aligned with the tenants of DevOps.

The network automation team operates within the SAFe agile framework so candidates will be expected to participate in the various agile meetings and events.

Responsibilities *:

Collaborate with Engineering and Production Services teams to understand technical solutions and define strategies for network automation to reduce operational inefficiencies

Develop and maintain a catalog of reliability scripts, tools and libraries that can be leveraged for common instrumentation, automation, and operational needs to identify and remediate network events

Provide next level escalation support for production triage efforts

Manage a continuous improvement / continuous development (CI/CD) pipeline for network development and testing

Participate in the documentation of application/network flows for various support needs

Provide technical guidance and mentorship to junior members of the team

Requirements*:

• Education*: bachelor s or master s degree in computer science or in related fields
• Certifications If Any: SRE foundation or SRE practitioner, CCNP or equivalent
• Experience Range*: 6-9 Years relevant experience

Foundational Skills*:

• Experience in supporting and maintaining an in-house developed application.
• Demonstrable skills / knowledge such as:
• Linux system administration e.g. RHEL
• Container platforms such as OpenShift
• Databases e.g. MySQL
• Authentication / Authorisation e.g. OAuth, SAML
• Security: e.g. Public Key Infrastructure (PKI)
• Configuration management: e.g. Ansible, Puppet, SaltStack etc
• Comfort with designing / building / executing day to day operational processes.
• Ability to build and maintain documentation for support
• Experience with Infrastructure as Code
• Understanding of complex interconnectivity, topology and relationships of client server, virtual, container and physical environments
• Ability to work independently and within a globally distributed team

Desired Skills*:

• Knowledge and experience with networking technologies such as: Switching, Routing, Application Delivery, Firewalling, Proxy, DNS, Time services, Overlay Networking,
• Knowledge of multiple programming/scripting languages: Python, Ansible