Purpose of Role
To manage day-to-day delivery of manned security services across assigned sites, ensuring full compliance with the Service Specification, Service Levels/KPIs, and all contractual, safety, and regulatory obligations under the Agreement.
Key Responsibilities
Deployment & Staffing
- Ensure 100% of scheduled security posts are filled daily across all sites.
- Arrange guard replacement within the contracted 3-hour window following any absence notification.
- Maintain a pool of vetted relief staff who have cleared Bank screening requirements in advance.
Service Level & KPI Management
- Own performance against the SLA/KPI framework in Schedule 3, including deployment fulfilment, guard punctuality ( 99%), incident response time ( 10 mins), complaint resolution ( 24 hrs), and reporting compliance (100% on time).
- Monitor and manage fee at risk categories monthly escalate any KPI trending below 90% threshold before it becomes a material breach risk.
- Ensure zero violations on Critical KPIs (statutory wage/CPF compliance, ethical employment practices, licensing/staffing regulatory requirements) - any breach here is treated as a material breach of the Agreement.
Personnel Oversight
- Ensure all deployed guards are properly licensed, trained, and hold required certifications including annual refresher and pre-deployment site-specific training.
- Ensure guards are properly uniformed and equipped (radios, safety gear, PPE) at all times.
Site Security Administration
- Maintain and keep current the Site Security Plan for each location (post structure, SOPs, call trees, relief arrangements, training plans).
- Ensure occurrence books/post logs are completed for every shift with proper handover.
- Manage key holding, alarm response, and access control per best-practice standards, including monthly key/pass audits.
Incident & Compliance Management
- Ensure all incidents are responded to, reported, and escalated per agreed timelines and Bank tools/formats.
- Conduct root cause analysis and track closure of incidents and non-conformances.
- Support audits initiated and cooperate fully, including providing access to accounts, records, and premises.
Reporting & Governance
- Prepare and submit Management Information reports (minimum monthly/quarterly) covering deployment, incidents, training, and compliance status within 5 working days of period end.
- Participate in Monthly Operational Reviews and Quarterly Contract Reviews with stakeholders.
- Maintain complete, accurate books and records (payroll, training, licensing) available for inspection per audit rights
Safety
- Ensure compliance with all safety requirements (safety equipment, first-aid provision, accident prevention, safety belts/PPE where applicable).
- Ensure guards act only within authorized scope while on premises and comply with all site Directions and Policies.
Requirements
Experience & Qualifications
- Minimum 5-8 years experience in security operations management, ideally within corporate/financial services or security environments.
- Prior experience managing multi-site guarding contracts with formal SLA/KPI frameworks.
- Familiarity with banking-sector security requirements (screening, vetting standards such as Fieldglass) is a strong advantage.
Skills & Attributes
- Strong roster planning and workforce management capability.
- Working knowledge of Singapore employment law as it relates to security personnel (CPF, work injury compensation, licensing).
- Confident stakeholder management.
- Data-literate: able to produce and interpret MI reports, KPI dashboards, and incident logs.
- Crisis-ready: capable of coordinating incident response and escalation under time pressure.
If you meet the above requirements and are interested in joining our team, please apply.
We regret that only shortlisted candidates will be notified.
HR Department
Arslan SRS Pte Ltd
