Summary of Position:
The ServiceNow Senior Developer will design technical specification and develop solution, utilizing both ServiceNow out-of-the-box solutions and the platform's application engine technology frameworks. This role entails close collaboration with the ServiceNow Technical Lead, business analysts, product owners, project managers, testers, and developers. Day-to-day responsibilities include working on user stories, understanding business requirements, creating technical specifications, coding, and configuring solutions following established best practices. The developer also conducts show-back sessions to present completed work for assigned stories.
Key Responsibilities:
ServiceNow Application Development: Develop technical specifications like flow designer, business rule, script include client script, UI Builder, etc. as appropriate associated with the requirements, carry out the coding and configuration following the established coding best practices.
Integration Development: Develop interfaces/API as per the technical specifications/design using the appropriate integration methodologies like ServiceNow Integration Hub, other supported methodologies like REST API, JDBC, Web Services as appropriate for the integration use cases. Create test data based on the integration test design, carryout integration testing in collaboration with the interfacing system technical SME's.
Leverage NOW Assist for Developers: Leverage NOW Assist for Developers to generate code using command for improved productivity. Contribute in develop and refinement of best practices around command to code for NOW Assist.
Release and Deployment: Work on the update set management and deployment activities as part of release process to deploy the update sets across the different environments/instances as part of the SLDC process. Follow the appropriate update configuration management practice for enabling development in a multi-team environment.
Key Requirements/Minimum Qualifications:
Education: Bachelor's degree in computer science, Information Technology, or combination of education & experience required.Experience:
5+ years of developer experience in ServiceNow platform, with experience in different ServiceNow applications like ITSM, SPM, HRSD, IRM, Custom Application, SAM Pro, HAM Pro etc.
Experience working in DevOps model following agile methodology for implementation of complex enhancement requirements/stories in an enterprise wide ServiceNow implementation.
Experience in leveraging ServiceNow Platform and App Engine features including but not limited to
Scripting
Flow Designer
Workflows
Security/Authentications
Portal Development/Content publishing
Employee Center (Pro)
Predictive Intelligence
Mobile Devices
Integrations/Integration Hub /API integration
Reporting Dashboard
Workspace
Virtual Agent
NOW Assist
NOW Assist with Teams
Data separation/Domain separation
Multi-lingual dynamic translation
Automation/Orchestration
RPA
AWA (Advanced Work Assignment)
Process Mining and optimization
ServiceNow CAD (Certified Application Developer) certification is preferred.
Few other ServiceNow product implementation specialist certification (ITSM, SPM, SAM Pro etc.) is preferred.
Strong analytical and problem-solving skills, with a focus on driving business value through technology solutions.
Experience working in a cross cultural, global team environment is required.
Experience working in globally distributed scrum team following Agile best practices.
Understanding of the medical device and/or contact lens industry, working in validated environment covering CSA+, GxP and SOX relevant processes is an advantage.
Language
Fluent in English - spoken and written. Additional language preferred.
Work hours: 1 PM to 10 PM IST
Relocation assistance: Yes
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