We at TalentPool have an excellent opportunity for you to work with one of our prestigious client
Roles and Responsibilities
To be successful in this role you have:
Demonstrated skills as an active listener, respecting others point of view while contributing the required input through strong communication skills (written, interpersonal and presentation)
Ability to influence and consult (providing an option with pros, cons, and risks) when solving business processes and/or technical problems during project delivery.
Interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity.
Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
Experience with documentation and presentations -- preferably supporting customer workshops and publishing technical reports, tutorials as articles, etc.
Flexibility to work across global time zones
Experience and deep understanding of ServiceNow Workflows and Flow Designer tools.
Preferred Expertise with integrations and Integration Hub
Experience with performing analysis using MS Excel or other analytical tools
Passionate technical problem-solver with experience handling integrations with various systems.
Understand Customer data by using NLU and other tooling and identify top issues that need to be automated.
Understand model precision characteristics.
Understand conversations/nomenclature that are applicable across customers.
Strong customer-facing communication skills with sharp analytical skills to clearly identify root cause of issues in product.
Identify productisation opportunities, initiate discussions with the team, and carry forward the initiatives to completion.
Work with customers through their product journey and provide guidance for maintenance of the product.
What you will bring
Minimum of 5 years of relevant work experience in a customer facing technical role.
You have a proven track record of driving deployments with large Enterprise companies with multiple stakeholders -- preferably AI-based products.
You have a passion for discovering customer use cases, identifying gaps and resolving issues in the product.
Kindly send us a copy of your updated resume at [Confidential Information]
Along with the following details