ServiceNow Now Assist Consultant

Location: Hyderabad (Onsite)

Job Type: Permanent

Experience: 2–5 Years

About the Role

We are looking for a skilled ServiceNow Now Assist Consultant with hands-on experience in designing, implementing, and supporting Now Assist capabilities across ServiceNow workflows and user experiences. The ideal candidate should have expertise in Now Assist, Virtual Agent, ITSM, HR Service Delivery (HRSD), Customer Service Management (CSM), Process Design, and Generative AI to deliver secure, scalable, and AI-powered enterprise workflow solutions.

Key Responsibilities

• Design, develop, and implement ServiceNow Now Assist solutions across enterprise workflows.
• Configure and optimize Now Assist, Virtual Agent, and AI-powered automation for ITSM, HRSD, and CSM use cases.
• Implement AI-driven workflows, knowledge management, self-service experiences, and enterprise workflow automation.
• Analyze business requirements and design intelligent workflow solutions using ServiceNow best practices.
• Configure and customize Flow Designer, Flow Orchestration, IntegrationHub, and App Engine Studio.
• Integrate ServiceNow with enterprise applications and third-party systems using REST/SOAP APIs and IntegrationHub.
• Implement AI Search, Now Assist Skills, Prompt Studio, and intelligent automation to improve user productivity.
• Ensure platform security using ACLs, roles, authentication, governance, Responsible AI, and ServiceNow best practices.
• Collaborate with business, data, and engineering teams to deliver scalable AI-enabled workflow solutions.
• Troubleshoot production issues, optimize platform performance, scalability, and reliability, and provide ongoing support.
• Prepare technical documentation and follow ServiceNow implementation best practices.

Required Skills

• Hands-on experience with ServiceNow Now Assist
• Experience with Virtual Agent
• Experience with IT Service Management (ITSM)
• Experience with HR Service Delivery (HRSD) or Customer Service Management (CSM)
• Strong understanding of Process Design and workflow automation
• Experience with Flow Designer and IntegrationHub
• Experience integrating ServiceNow using REST/SOAP APIs
• Understanding of ServiceNow platform security, AI automation, and workflow best practices
• Strong analytical, debugging, and problem-solving skills

Preferred Skills

• Experience with Generative AI Controller, AI Search, Prompt Studio, and Predictive Intelligence
• Experience with App Engine Studio, Workflow Studio, Flow Orchestration, and IntegrationHub ETL
• Experience with Service Catalog, CMDB, Discovery, Service Mapping, and Performance Analytics
• Experience with JavaScript, Business Rules, Script Includes, and Client Scripts
• Experience with Git, CI/CD, and ServiceNow DevOps
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or ServiceNow Micro-Certifications are preferred
• Familiarity with Agile/Scrum methodologies
• Excellent communication and stakeholder management skills

Experience

• 2–5 years of overall IT experience.
• Minimum 1–2 years of hands-on experience with ServiceNow Now Assist, ServiceNow AI capabilities, or closely related ServiceNow technologies.

Candidate Details Required

Please share the following details along with your updated resume:

• Total Experience:
• Relevant Experience in ServiceNow Now Assist:
• Relevant Experience in ITSM/HRSD/CSM:
• Current Employer:
• Current CTC:
• Expected CTC:
• Notice Period:
• Current Location:
• Willing to work from the Hyderabad office (Yes/No)

Interested candidates can share their updated resume at:[HIDDEN TEXT]